Questions & Answers
You've got questions? Hopefully you'll find your answers here. BUT... if not, please feel free to inquire. You may do so by hitting the Contact Button in the upper right hand corner of this page.
LOCATION...LOCATION...LOCATION...
Both of our locations are approximately 2 miles out of the Historic Downtown Shopping District.
All attractions are within a 5 to 10 minute drive. Restaurants are within 2/10 of a mile.
IF YOU ARE TRAVELING WITH FRIENDS, PLEASE NOTE THAT WE HAVE TWO LOCATIONS & THEY ARE 3 MILES APART!
So you will want to make sure that you are all staying at the same location.
OAK CREST = The 3 Chateau Treehouses, Rock Cottages & the Lodge Rooms.
EUREKA SPRINGS TREEHOUSES = All the other listed Treehouses, Castles & Hobbit Caves are 3 miles from Oak Crest.
TROLLEY
DID SOMEONE SAY TROLLEY!!! WE LOVE THE TROLLEY!
You can purchase your tickets right from the Trolley Driver. A one day pass is $6 per rider.
For the Trolley Schedule visit www.eurekatrolley.org
At our Oak Crest property the Trolley stops right in our driveway.
At our Eureka Springs Treehouse property the Trolley is about a 5 minute walk to the main road.
CANCELLATION POLICY
SINGLE RESERVATIONS-TWO WEEK CANCELLATION POLICY
If you need to cancel, you’ll need to receive a cancellation number. Otherwise your reservation will not be considered cancelled.
You will need to keep this number just incase there is a discrepancy regarding your cancellation.
If you do use e-mail, you still need to make sure you have received a cancellation number. Just sending your e-mail does not mean your reservation has been cancelled, you must receive your cancellation number.
A full refund minus $50 or $100 if an addon or package has been booked is returnable
IF YOUR CANCELLATION IS GIVEN TO US TWO WEEKS PRIOR TO YOUR ARRIVAL DATE.
This policy applies to any shortening of your stay or later date arrivals.
GROUP RESERVATIONS-FOUR WEEK CANCELLATION POLICY
A Group is considered a group when there are 4 or more accommodations booked within a group of friends or family.
If you need to cancel, you’ll need to receive a cancellation number.
Otherwise your reservation will not be considered cancelled.
You will need to keep this number just incase there is a discrepancy regarding your cancellation.
If you do use e-mail, you still need to make sure you have received a cancellation number. Just sending your e-mail or making a phone call does not mean your reservation has been cancelled, you must receive your cancellation number.
Per Cottage or Room a full refund minus $50 or $100 if an addon or package has been booked is returnable
IF YOUR CANCELLATION IS GIVEN TO US FOUR WEEKS PRIOR TO YOUR ARRIVAL DATE.
This policy applies to any shortening of your stay or later date arrivals.
DEPOSITS
Upon booking we verify that we have your personal Credit/Debit Card information. Your card will be charged a deposit of one night rental (without taxes) for each 3 nights booked at the time the reservation is made. If you add a addon or package an additional fee of $50.00 will be added to the deposit. Both fees will be deducted from your total due upon checkin. If you do cancel before the 2 week OR 4 week for groups cancellation time, either $50 or $100 (if you have added package or addon) is the Cancellation Fee and is non-refundable.
If you cancel or reschedule less than two weeks or four weeks (for Group bookings) out for ANY REASON, we will do our best to re-book your room.
If we are unable to re-book your room, you lose your entire deposit.
If we are successful in re-booking all of your nights we will refund your room deposit minus a $50.00 or $100 (if packages were booked with your stay) booking cancellation fee.
So the sooner you let us know you have to cancel, the better chance we have to re-book your room and refund some of your money. Package or addon deposits are non-refundable.
If you book less than two weeks prior to your stay, you have 2 hours to cancel from the time of your reservation. After the 2 hours our normal less than two weeks policy listed above applies to your stay.
We know sometimes things come up at the last minute preventing you from coming. Please understand that once we have reserved a room for you, we take it off the market and refuse all others requests. Since we rent our accommodations by advance reservations they are extremely difficult to re-book on short notice. Our policy is intended to be fair to our guests, yet prevent the loss of income to our business.
So you may want to consider purchasing travel insurance.
Upon check in you can pay with YOUR Visa, MasterCard, Discover or Cash. We do not accept American Express or checks. To reserve you will need a Credit or Debit card that is in your name.
WHEN TO PAY
You will pay the balance due for your stay upon check in or if it is an Express CheckIn the day prior to arrival.
You will be informed if your reservation is in an Express CheckIn.
If you book online, it will let you know if the Day and/or Time you have selected will need to be an Express CheckIn.
It will also explain how the Express CheckIn process works.
POSTED RATES
Rates are what is posted on our website.
If a Saturday one night stay is available on the calendar, there will be a $10 surcharge for a one night Saturday stay.
The rate that is reflected on the Availability Calendar is the rate, we do not vary from that rate, other than as shown above.
We have chosen to keep our rates level for everyone to enjoy.
Posted Rates change per season, the correct season rate will be reflected on the Availability Calendar.
There maybe holidays/festivals throughout the season dates listed below, but the availability calendar will always reflect what the actual rate will be.
If you are on a budget the season breakdown below will give you an idea of when it maybe less expensive time to come.
Low Season 01/01 through 3/10
Middle Season 3/28 through 5/12 & 8/8 through 9/16 & 11/16 through 12/31
High Season 3/11 through 3/27 & 05/14 through 8/8 & 9/17 through 11/15
WHEN TO BOOK
Our suggestion is to book at least 6 weeks in advance, that way you have a much better chance to get the cottage that you want.
HOW TO BOOK
You can either reserve on line or give us a call at 479/253-9493 between the hours of 9AM to 7PM seven days a week. If you book on line you will receive a confirmation by e-mail within 24 hours. If the accommodation you selected is not available, you will be notified with what is available. Then it will be your decision whether or not you want to take what is available.
AVAILABILITY
You can check availability yourself on the top left side of this page. Click on the "Availability" Button and click on the calendar the first day of your stay it will show you what is available for the next 10 days. This Calendar is pretty much real time. The exception comes in when several reservations come in at once.
Since we are out of the office sometimes, we highly recommend making your reservations online.
CHECK IN/CHECK OUT TIMES
We guarantee check in by 3PM. Check Out is at 10AM.
WHY DO WE ASK WHAT TIME YOU WILL BE CHECKING IN AND TO CALL IF YOU ARE GOING TO BE OVER TWO HOURS LATE?
Due to our wedding scheduling there are times that we are not available to process check-ins. So if you say that you are checking in at 3PM and do not arrive until 5PM, there is a possibility that we maybe in a wedding. So if you had called to let us know of a later arrival time we would then be able to inform you of any office closing.
SMOKING POLICY
All our accommodations are non-smoking. If you are a smoker you can smoke out on your porch or deck.
CHILDREN
Due to insurance constraints Oak Crest can only accomodate children 14 years and above.
All of our accommodations only sleep up to two guests and one must be an adult (21 years old.)
MINIMUM STAY REQUIREMENTS
There is a 2 night minimum, except some Holidays/Festivals & June, July & October weekends may require 3 nights.
IF THE AVAILABILITY CALENDAR SHOWS A 3 NIGHT MINIMUM AND I CAN ONLY STAY TWO NIGHTS.
THERE ARE NO EXCEPTIONS, it is a 3 night minimum.
If you are interested in just staying two nights, just email us and we will add you to a list and if we get the two nights you are looking for open, we will notify you of the two day opening. However there are times, due to guest scheduling we might have just a one or two night open and the availability calendar will reflect that.
DO YOU ACCEPT ONE NIGHT STAYS?
We will consider a one night stay, 3 days prior to arrival during our low season for Sunday through Thursday night. Friday and Saturday nights are always a two night minimum, unless just the one night is open (which the availablity calendar on the web site will show just the one night open). During High & Mid Season we will only do one night if just one night is open. There is a $10-$20 surcharge added for a one night stay.
WHAT TO PACK
Eureka Springs is a relaxed and casual destination. You are welcome everywhere in Eureka Springs in jeans/shorts and tennis shoes!
PARKING
Eureka Springs Treehouses does have a asphalt driveway and parking spaces. If you are planning to bring a trailer, we only have a few extra spaces so you must double check that we can accommodate your trailer, prior to arriving and finding no place to park. Note big trailers can not turn around in our Oak Crest Parking lot (which is where everyone checks in at).
CANDLES & INCENSE/BARBECUING
Due to Fire Safety Laws, wax clean up and damage that the wax clean up causes, the only candles that are allowed are jar candles.
Jar Candles must be at least 3" in diameter and 3" tall. Tea Light Candles & Incense Sticks are not allowed.
None of the Treehouses have barbecues and we are in the city limit so no barbecuing is allowed due to the Fire Marshall and our insurance constraints.
AMENITIES
All our accommodations have a Refrigerator & Coffeemaker with coffee and all have a Microwave. All have their OWN bathroom and linens. All Eureka Springs Treehouses have a Jacuzzi and a separate bathroom with a stall shower. All have Cable TV with DVD.
INTERNET ACCESS
We offer Free WIFI in all the Treehouses.
ROOM PHONES
We do not have in room phones.
TOUR OF ROOMS
Sorry, due to room/cottages/treehouses being occupied, we can no longer give tours. In regard to the Eureka Springs Treehouses, Hobbit Caves & Castles they are in a private gated location so tours are not available. BUT...We can give a tour of our Oak Crest Chapel, if no wedding happens to be going on and we are in the office. You can also see the outside of a treehouse, rock cottage and lodge room at the Oak Crest Location. We have tried to get pictures and videos on the web site so you can view all we have to offer for lodging and wedding options.
PET POLICY
Unfortunately, when we built the Tree Houses we needed more parking so we lost our doggie play area. We are sorry to say that we can no longer accept pets.
VISITING GUEST POLICY:
All accommodations are for registered guest use only. Due to insurance reasons visitors must check in at office prior to going to any registered guest room. Parties, receptions or gatherings are not permitted.
WHERE IS EUREKA SPRINGS?
Eureka Springs is located in the Ozarks of Northwest Arkansas.
AIRPORTS
Northwest Arkansas Regional Airport (XNA) out of Bentonville is about an hour drive. Closest Regional airports are in Berryville about a 20 minute drive and Drake Field in Fayetteville which is about an hour drive.
STILL HAVEN'T GOTTEN YOUR ANSWERS TO YOUR QUESTIONS?
The easiest and probably the fastest way to get a question answered is to just hit the "Contact" button at the top right side of this page, that way you can be assured that when we answer your question we will be sitting in front of the computer.
The majority of our reservations/questions are input thru our website, which means those will get processed first. There have been many times that a guest loses out on their favorite pick by just waiting until the AM to call, only to find out it got booked during the middle of the night. We are just a small organization and do our best to meet each guests needs. During the day if we are inputing a reservation from our website, the phone will go to voice mail as we want to make sure that we are fulfilling that guests needs also.
If you are ready to book and still have a question about a package or whatever, you can go ahead and book online and then in the comment field ask your question, at least that way you'll be inline for the accommodation that you are wanting.
If you don't feel comfortable booking online you are more than welcome to call during the hours of 9AM to 7PM 479/253-9493.
TRAVEL TIME BY CAR FROM MAJOR CITIES
Listed below are estimated travel times, your time will of course depend on your route.
ARKANSAS
Bentonville/Rogers, AR - 1 Hour
Conway, AR - 3 ½ Hours
Fayetteville, AR - 1 Hour
Fort Smith - 2 Hours
Harrison, AR - 1 Hour
Jonesboro, AR - 5 Hours
Little Rock, AR - 4 Hours
Texarkana, AR - 6 Hours
KANSAS
Kansas City, KS - 5 Hours
Topeka, KS - 6 Hours
Wichita, KS - 6 Hours
MISSOURI
Branson, MO - 1 Hour
Joplin, MO - 2 Hours
Kansas City, MO - 5 Hours
Springfield, MO - 2 Hours
St. Louis, MO - 5 ½ Hours
OKLAHOMA
Oklahoma City, OK - 5 Hours
Tulsa, OK - 3 Hours
TENNESSEE
Memphis, TN - 6 Hours
TEXAS
Dallas, TX - 7 Hours
Houston, TX - 11 Hours
