Questions & Answers

You've got questions? Hopefully you'll find your answers here. BUT... if not, please feel free to inquire. You may do so by hitting the Contact Button in the upper right hand corner of this page.

LOCATION...LOCATION...LOCATION...
We are 1 ½ miles out of the Historic Downtown Shopping District. All attractions are within a 5 to 10 minute drive. Restaurants are within 2/10 of a mile.

TROLLEY
DID SOMEONE SAY TROLLEY!!! WE LOVE THE TROLLEY! The Trolley stops right in our driveway. Cost to ride the trolley is $5.00 per day or $8 for a two day pass.

TWO WEEK CANCELLATION POLICY
SINGLE RESERVATIONS
If you need to cancel, you’ll need to receive a cancellation number. Otherwise your reservation will not be considered cancelled. You will need to keep this number just incase there is a discrepancy regarding your cancellation.
If you do use e-mail, you still need to make sure you have received a cancellation number. Just sending your e-mail does not mean your reservation has been cancelled, you must receive your cancellation number.

A full refund minus $50 or $100 if an addon or package has been booked is returnable
IF YOUR CANCELLATION IS GIVEN TO US TWO WEEKS PRIOR TO YOUR ARRIVAL DATE.
This policy applies to any shortening of your stay or later date arrivals.

GROUP RESERVATIONS
If you need to cancel, you’ll need to receive a cancellation number. Otherwise your reservation will not be considered cancelled. You will need to keep this number just incase there is a discrepancy regarding your cancellation.
If you do use e-mail, you still need to make sure you have received a cancellation number. Just sending your e-mail or making a phone call does not mean your reservation has been cancelled, you must receive your cancellation number.

Per Cottage or Room a full refund minus $50 or $100 if an addon or package has been booked is returnable
IF YOUR CANCELLATION IS GIVEN TO US FOUR WEEKS PRIOR TO YOUR ARRIVAL DATE. This policy applies to any shortening of your stay or later date arrivals.

DEPOSITS
Upon booking we verify that we have your personal Credit/Debit Card information. Your card will be charged a deposit of one night rental (without taxes) for each 3 nights booked at the time the reservation is made. If you add a addon or package an additional fee of $50.00 will be added to the deposit. Both fees will be deducted from your total due upon checkin. If you do cancel before the 2 week OR 4 week for groups cancellation time, your deposit minus either $50 or $100 (if you have added package or addon) will become the Cancellation Fee and is non-refundable.

If you cancel or reschedule less than two weeks or four weeks (for Group bookings) out for ANY REASON, we will do our best to re-book your room. If we are successful in re-booking all of your nights we will refund your room deposit minus a $50.00 or $100 (if packages were booked with your stay) booking cancellation fee.

So the sooner you let us know you have to cancel, the better chance we have to re-book your room and refund some of your money. Package or addon deposits are non-refundable.

If you book less than two weeks prior to your stay, you have 2 hours to cancel from the time of your reservation. After the 2 hours our normal less than two weeks policy listed above applies to your stay.

We know sometimes things come up at the last minute preventing you from coming. Please understand that once we have reserved a room for you, we take it off the market and refuse all others requests. Since we rent our accommodations by advance reservations they are extremely difficult to re-book on short notice. Our policy is intended to be fair to our guests, yet prevent the loss of income to our business. So you may want to consider purchasing travel insurance.

Upon check in you can pay with YOUR Visa, MasterCard, Discover or Cash. We do not accept American Express or checks. To reserve you will need a Credit or Debit card that is in your name.

WHEN TO PAY
You will pay the balance due for your stay and any reserved excursions upon check in.

POSTED RATES
Rates are pretty much what is posted on our website. Only changes to these rates are during Holidays and Festivals and there could be a surcharge for one night stays. You will be informed at time of booking.
We have chosen to keep our rates low for everyone to enjoy. At times we do have "Specials" on our website. These usually occur when it is a slow time or we have an unexpected cancellation.

Low Season 11/16 through 3/10

Middle Season 3/28 through 5/12 & 8/8 through 9/16

High Season 3/11 through 3/27 & 05/14 through 8/8 & 9/17 through 11/15

WHEN TO BOOK
Our suggestion is to book at least 6 weeks in advance, that way you have a much better chance to get the cottage that you want.

HOW TO BOOK
You can either reserve on line or give us a call at 479/253-9493 between the hours of 9AM to 7PM seven days a week. If you book on line you will receive a confirmation by e-mail within 24 hours. If the accommodation you selected is not available, you will be notified with what is available. Then it will be your decision whether or not you want to take what is available.

AVAILABILITY
You can check availabity yourself on the right side of this page. Click on the "Availability" Button and click on the calendar day or key in your dates and it will show you what is available. This Calendar is pretty much real time. The exception comes in when we've taken a reservation when we are out & about. Then when we get home, we update the Calendar.

CHECK IN/CHECK OUT TIMES
We guarantee check in by 2PM. The latest we accept arrival is 10PM. This is due to the fact that we are a Mom & Pop operation and we have very full days.
Check Out is at 10AM.

WHY DO WE ASK WHAT TIME YOU WILL BE CHECKING IN AND TO CALL IF YOU ARE GOING TO BE OVER TWO HOURS LATE?

Due to our wedding scheduling there are times that we are not available to process check-ins. So if you say that you are checking in at 2PM and do not arrive until 5PM, there is a possibility that we maybe in a wedding. So if you had called to let us know of a later arrival time we would then be able to inform you of any office closing.

SMOKING POLICY
All our accommodations are non-smoking. If you are a smoker you can smoke out on your porch or deck.

CHILDREN
Due to insurance constraints Oak Crest can only accomodate children 14 years and above.
All of our accommodations only sleep up to two guests and one must be an adult (21 years old.)

MINIMUM STAY REQUIREMENTS
There is a 2 night minimum, except some Holidays/Festivals & October weekends may require 3 nights.

IF THE AVAILABILITY CALENDAR SHOWS A 3 NIGHT MINIMUM AND I CAN ONLY STAY TWO NIGHTS.
There are no exceptions, it is a 3 night minimum.
If the accommodation does not get booked for the 3 nights we will open it up for a 2 night stay the Monday before (5 days prior.)
So if you don't find something else, you are more then welcome to check back at that time to see if it has opened up for a 2 night stay.
However there are times, due to guest scheduling we might have just a one or night open and the availability calendar will reflect that.

DO YOU ACCEPT ONE NIGHT STAYS?
We will consider a one night stay, 3 days prior to arrival.
There maybe a surcharge added for a one night stay, but you will be informed at the time of booking.

WHAT TO PACK
Eureka Springs is a relaxed and casual destination. You are welcome everywhere in Eureka Springs in jeans/shorts and tennis shoes!

CANDLES & INCENSE
Due to Fire Safety Laws, wax clean up and damage that the wax clean up causes, the only candles that are allowed are jar candles. Jar Candles must be at least 3" in diameter and 3" tall. Tea Light Candles & Incense Sticks are not allowed.

AMENITIES
All our accommodations have a Refrigerator & Coffeemaker with coffee and all have a Microwave. All have their OWN bathroom and linens. Jacuzzi accommodations have a separate bathroom with a stall shower. All have Cable TV and all have a DVD except "Sweet Memories" which has a VCR. We have movies in the office that you are more than welcome to borrow. Check "Internet Access" below to see which accommodations have High Speed Internet access.

INTERNET ACCESS
We offer High-Speed Internet Access in the following accommodations: "The Mountain Chalet", "The Winery Chateau", "The Chateau" and "The Abbey Chateau".
All the other accommodations DO NOT have internet access. However, there is an Internet Cafe about 1/4 mile away and the Bank of Eureka Springs and the Library offers free Internet access.

ROOM PHONES
We do not have in room phones. You may use the office phone with your calling card or to place collect calls. For emergencies if someone needs to reach you, they can call the office thru the local line 479/253-9493 and we will get the message to you.

MIX/MATCH PACKAGES
All our packages can be "tweaked". So you can just about design any package you want. Just ask and we'll put it together for you.

PET POLICY
Unfortunately, when we built the Tree Houses we needed more parking so we lost our doggie play area. We are sorry to say that we can no longer accept pets.

VISITING GUEST POLICY:
All accommodations are for registered guest use only. Due to insurance reasons visitors must check in at office prior to going to any registered guest room. Parties, receptions or gatherings are not permitted.

WHERE IS EUREKA SPRINGS?
Eureka Springs is located in the Ozarks of Northwest Arkansas.

AIRPORTS
Northwest Arkansas Regional Airport (XNA) out of Bentonville is about an hour drive. Closest Regional airports are in Berryville about a 20 minute drive and Drake Field in Fayetteville which is about an hour drive.

Still haven't gotten answers to your questions, you can give us a call during office hours of 9AM & 7PM at 479-253-9493.

TRAVEL TIME BY CAR FROM MAJOR CITIES
Listed below are estimated travel times, your time will of course depend on your route.
ARKANSAS
Bentonville/Rogers, AR - 1 Hour
Conway, AR - 3 ½ Hours
Fayetteville, AR - 1 Hour
Fort Smith - 2 Hours
Harrison, AR - 1 Hour
Jonesboro, AR - 5 Hours
Little Rock, AR - 4 Hours
Texarkana, AR - 6 Hours

KANSAS
Kansas City, KS - 5 Hours
Topeka, KS - 6 Hours
Wichita, KS - 6 Hours

MISSOURI
Branson, MO - 1 Hour
Joplin, MO - 2 Hours
Kansas City, MO - 5 Hours
Springfield, MO - 2 Hours
St. Louis, MO - 5 ½ Hours

OKLAHOMA
Oklahoma City, OK - 5 Hours
Tulsa, OK - 3 Hours

TENNESSEE
Memphis, TN - 6 Hours

TEXAS
Dallas, TX - 7 Hours
Houston, TX - 11 Hours